SHIPPING & RETURNS

Shipping Policy

Ez Drive Supply is committed to ensuring a seamless shipping and returns process for our customers. We understand the importance of receiving your orders promptly and in perfect condition. Our shipping policy outlines our methods, packaging, and costs in a clear and concise manner to build trust and loyalty among our valued customers.
Explore our wide range of USB drives and pre-installed software options with confidence, knowing that our straightforward refund or exchange policy is in place to support you. We want you to buy with assurance and peace of mind, and our return and exchange policy reflects that commitment.
We're dedicated to providing exceptional customer service and ensuring that your experience with us is nothing short of excellent. Should you have any questions or concerns about our shipping or returns policies, please don't hesitate to contact us. Your satisfaction is our priority.

Processing & Handling Time

At EZ Drive Supply, we strive to ship your order as quickly as possible. All orders are processed and shipped within 1 business day. Orders placed on Saturdays after 12 PM EST or on Sundays will be processed on the next business day.

Shipping Methods & Delivery Times

We offer the following shipping options:

Standard Shipping (USPS Ground Advantage) – Estimated delivery within 2-5 business days.
Expedited Shipping (UPS 2-Day Air) – Estimated delivery within 2 business days.

Delivery times are estimates and may vary based on location, weather conditions, or carrier delays.

Packaging & Care

Every product is carefully packaged to ensure it arrives in perfect condition. We take great care in protecting your order during transit.

Shipping Restrictions

We currently only ship within the United States.
We do not ship on Sundays or federal holidays.

Order Tracking

Once your order has shipped, you will receive a tracking number to monitor its progress.

Lost or Delayed Shipments

If your package is delayed or lost, please reach out to us at support@ezdrivesupply.com, and we will assist in resolving the issue with the carrier.

Return & Exchange Policy

At Ez Drive Supply, our shipping policy is designed to keep you informed about the delivery of your orders. We prioritize using reliable shipping methods and secure packaging to guarantee the safe arrival of your items. Our aim is to maintain your trust and loyalty through clear and honest communication about our shipping process.
We believe in the quality and reliability of our products. However, if you find yourself needing to return or exchange an item, our policy is here to guide you through the process. We strive to make it as effortless as possible for you to make changes to your order, ensuring that you are completely satisfied with your experience.
If you have any specific inquiries about our shipping or return and exchange policies, please reach out to our dedicated support team. We are here to assist you and address any concerns you may have.

Returns

We accept returns within 30 days of delivery.
Items must be unused, in their original packaging, and in resalable condition.
A receipt or proof of purchase is required.

How to Initiate a Return

Contact us at support@ezdrivesupply.com with your order number and reason for return.
We will provide a return shipping label (if applicable).
Once we receive the item, we will process your refund within 3-5 business days.

Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

If you received a defective or incorrect item, we will replace it at no additional cost.
To request an exchange, email us at support@ezdrivesupply.com with photos of the issue.

Non-Returnable Items

Digital/downloadable products.
Clearance or final sale items.

Refunds

Refunds are issued to the original payment method.
If your return is approved, expect the refund within 5-7 business days.

For any questions, feel free to contact us.